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Director, Operational Excellence

Company
ByHeart
Location
New York, NY
Other
Operations
ROLE DESCRIPTION

This influential Director role will lead PMO function and oversee execution of cross functional Operations projects. The primary focus will be on establishing a governance process to drive compliance to internal standards and set roadmap to exceed external standards. The role will provide leadership, managing activities of cross-functional, multi-site teams to achieve overarching organizational objectives.

Reports To: VP of Supply Operations

Location: Remote

ROLES & RESPONSIBILITIES
  • Partner with senior leadership to identify, design and accelerate key Operational projects.
  • Facilitate the prioritization of projects and the allocation of resources by working closely with key stakeholders.
  • Manage a portfolio of projects and ensure coordinated planning and execution.
  • Lead key strategic initiatives across ByHeart's Network of plants, including but not limited to identifying and driving continuous improvement projects, managing multidisciplinary projects, and monitoring Operational performance.
  • Monitor compliance with Byheart processes and address outliers
  • Define and track key performance indicators to ensure project goals and milestones are consistently achieved.
  • Proactively identify potential project risks and ensure that robust mitigation strategies are in place.
  • Work with site directors, Engineering and Senior leadership teams to identify and design best in class Operational footprint.
  • Provide strategic insight and guidance to Operations and ByHearts executive leadership team.
  • Lead complex projects and programs from idea to implementation by providing strategic direction and thought leadership to stakeholders, leveraging resources, and driving risk mitigation strategies.
  • Design and execute project implementation plans, manage critical metrics and deliverables, and lead technical reporting to assess key financial impacts and ROI.
  • Lead cross-functional initiatives, facilitating process improvements and ensuring successful delivery of key projects.
  • Monitor and report on the progress and effectiveness of change initiatives.
  • Provide guidance and support to project managers on change management best practices.
  • Develop and maintain a change management framework and toolkit for the PMO.
  • Availability for up to 60% travel required.

Skills & Qualifications
  • Bachelor's degree in engineering or life sciences discipline required, advanced degree preferred.
  • Extensive experience (10+ years) in Quality or Operations within food, pharmaceutical or infant nutrition industry.
  • Experience with manufacturing, control and regulatory environment for infant formula destined for US market
  • Self-starter with well-developed interpersonal and influence skills
  • Proven track record in senior Quality or Operations roles at regional or global level
  • Demonstrated experience in leading diverse teams with varied management levels
  • Ability to create strong working relationship and partner with senior leadership to identify, analyze, and accelerate solutions and strategies
  • Ability to navigate and influence within a matrixed organizational structure.
  • Exceptional communication and interpersonal skills, essential for rapid and effective communication across all organizational levels.
  • Ability to present recommendations and solutions to executive leadership team.
  • Detail-oriented with a commitment to maintaining the highest standards in Operational performance.

Additionally, you will be eligible for a discretionary performance based annual cash bonus and to participate in our company's equity program, plus our robust medical, dental, vision, retirement, and other benefits.